Maintenance Request

Contact your Property Management Office to submit a request for maintenance issues. You can find these telephone numbers & hours of operation on the WHA contact page - click here. On the contact page, scroll down below the contact form & map for each property's listing & information.

You will need to provide the following information:

• Tenants Name
• Tenants Phone #
• Address
• Apartment #
• Description of the Maintenance Problem (please be specific and state the area where the problem exists)
• If we have permission to enter the unit

For After-Hours Emergency Maintenance

• The Bluffs at South Sheridan 1.877.322.0699
• Riverside Apartments (200 Building) 224.490.2915
• Riverside Extensions (Armory Terrace Maintenance) 844-676-5565
• For The Crossings at McAree, Riverside Apartments, or The Bluffs at South Sheridan, please call the property management office number located on the WHA contact page. For WHA properties: Harry Poe Manor and scattered sites, please call the WHA office at 847.244.8500 and the answering service will contact our property manager.  

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• Maintenance Tips

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Emergency Maintenance
HUD defines an emergency as physical work items that pose an immediate threat to the life, health, and safety of residents, extreme property damage, major inconvenience to the residents, and/or items that are related to fire safety. 

Emergency Maintenance List below.

1. No heat when the temperature is below 45 degrees
2. No air conditioning when the temperature is above 85 degrees outside
3. Smoke Alarm is not working
4. Total outage of refrigerator
5. A stopped up toilet if unit have only one bedroom
6. Water leak flooding the apartment (does not include dripping faucets)
7. Power Outage in unit
8. Fire (call 911 first)
9. Unable to secure exterior door
10. Entire window is broken out
11. Fire alarm at high-rise apartments
12. Exposed electrical wires
13. Gas Leaks (call 911 first)
14. Resident locked out of apartment

If your request is not on this emergency list, please contact your property management office during working hours to submit a maintenance work order.